SHIPPING
SHIPPING FEES AUSTRALIA WIDE*
• Parcel Post — Flat Rate $14.00
• Express Post — Flat Rate $19.95
Free Standard Shipping on purchases above $120. Discount will automatically apply at checkout.
All parcels delivered must be signed for or picked up at your local Post Office. Please ensure to collect your order from the designated Post Office within the provided timeframe to avoid parcels being returned to us, as additional shipping costs may occur.
MONDAY - FRIDAY:
We make every effort to ship within next 2-3 business days. This may take longer during sales periods.
SATURDAY - SUNDAY / PUBLIC HOLIDAYS:
Closed, we make every effort to ship within the next 2-3 business days.
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier.
AUSTRALIA POST DELIVERY TIMES:
https://auspost.com.au/service-updates/domestic-delivery-times
Ethical Essence is not responsible for lost or stolen packages or packages delayed in transit.
*Please note that our shipping rates are subject to change without prior notice. For the most up-to-date information, check during checkout or reach out to us. We appreciate your understanding.
REFUND & RETURNS POLICY
We hope you love your Ethical Essence products as much as we do, but if for any reason this isn’t the case please send us an email at hello@ethicalessence.com
I RECEIVED THE WRONG PRODUCT
If you have received a different product to what you ordered, please send a photo of the product within 7 days of receiving the goods and quote your order number. We will then send you the correct product at no extra cost and you get to keep the product we incorrectly sent you.
MY PRODUCT ARRIVED DAMAGED
If your product is damaged or faulty on arrival, please send a photo of the product and original packaging within 7 days of receiving the goods quoting your order number. Once the assessment process is confirmed, we will replace your product.
REFUNDS, RETURNS & EXCHANGES
Unfortunately, we do not offer refunds, returns or exchanges for change of mind purchases, or if you are not completely satisfied with your product. However, your feedback is important to us so please send us an email at hello@ethicalessence.com